Refund Policy


 

For all paid YEASYGO VPN plans

You have a right to cancel your account at any time. You can cancel a recurring subscription from your website profile or iTunes/App Store. 

All new YEASYGO VPN accounts have a no-questions-asked 30-day money back guarantee. If a customer cancels their YEASYGO VPN subscription, they will have their payment refunded if the above conditions are met.


Claim a refund


To claim a refund, you must:


  1. Go to your YEASYGO VPN client area and request an immediate service cancellation.
  2. Open a new billing support ticket and inform our billing department that you request a refund.
  3. You must provide a screenshot of the payment at your bank, as well as the email address used when you created the account, or invoice number referring to payment to our billing department.

Your refund will be processed within 10 working days. Please note that refund requests communicated to a YEASYGO VPN staff member in a manner other than the above may not be processed in a timely manner.


Refunds via Apple App Store


If you have paid for your subscription via the App Store, you must submit your request to Apple. We do not have control over the payment system from Apple. You can request a refund via iTunes.


Cancellations via Apple App Store


If you have paid in the App Store, you will also have to stop the subscription in iTunes, otherwise the extension of service may be debited via iTunes (not by us, but by Apple). Stopping the subscription within iTunes.